If possible, we will suggest you come to the accommodation earlier than the usual check-in time.
If you are late, we will give you directions for easier access to your destination and offer you the option of someone coming to greet you.
Let us know if you require any extra services at your accommodation so that we can arrange them in time.
We will recommend you places according to your interests (gastronomy, entertainment, sightseeing and excursions), and ways to get to them, as long as you let us know in advance.
Show your booking voucher upon arrival to ensure that you are in the right accommodation.
Read the accommodation’s brochure for information about everything related to your stay (emergency telephone numbers, nearest destinations, etc.)
Contact us 24/7 for any matter concerning your stay and ask us to help you by mentioning the name of your accommodation.
In case of an emergency (accident, illness, theft, etc.) contact us immediately and we will notify the competent authorities.
All safety rules set out in the relevant legislation are observed in your accommodation, and you are covered by liability insurance.
During your stay, if you would like any of the extra services available at our accommodation (fishing trip, Cretan music night,
Cretan cuisine dinner, transport, etc.), let us know in advance so we can schedule them.
If you wish to check-out earlier, please let us know so that someone can be there at your departure.
Please check your personal belongings to make sure you have not forgotten anything. In case you do, we will send it to you if we find it at the accommodation.
If your flight is significantly delayed, it may be possible for you to stay at our accommodation past your scheduled check-out time. Please let us know so that we can guide you
We will provide you transport to your departure point if, due to circumstances beyond your control (car damage, illness, etc.), you are unable to travel, as long as you let us know in time.
Time of arrival after 4 pm. Time of departure until 11 am. In any case, we will let you know if it is possible to schedule an earlier arrival and a later departure.
It is the responsibility of the owner to comply with the health and safety standards for pets – where allowed.
The security deposit specified for each accommodation will be charged to the selected payment method upon your arrival and will be refunded to you upon your departure or within 24 hours of your departure, after we have checked for any damages to the accommodation.
According to the Greek legislation, quiet hours for the winter season (1 October-31 March) are from 15:30 to 17:30 & from 22:00 to 07:30 and for the summer season (1 April-30 September) from 15:00 to 17:30 & from 22:00 to 07:00.
There are no age restrictions concerning the visitors. However, visitors under the age of 18 must be accompanied by an adult.
You can pay via PayPal, credit card or bank deposit. To confirm your booking, you must pay at least 30% of the price, or the total amount within 24 hours of our accepting your booking. You will pay the rest upon arrival. In case of a one-time payment, you will receive an 8% discount
In case of cancellation within 90 days before arrival, 100% of your deposit will be refunded and in case of cancellation within 60 days before arrival, 50% of your deposit will be refunded. For cancellations less than one month before arrival, your deposit will not be refunded.
We accept Visa & Mastercard credit cards.
At mycretavilla.gr, we are committed to protecting your privacy and safeguarding your personal information. This privacy policy outlines the types of personal information we collect and how we use and protect that information.
We may collect personal information from you in the following ways:
Information you provide to us: When you contact us, make a reservation or sign up for our newsletter, we may ask for your name, email address, telephone number, address and other information.
Information we collect automatically: We may collect information about your use of our website, including your IP address, browser type, operating system, and other technical information.
We use your personal information to:
Provide our services: We use your personal information to provide you with our services, such as processing your reservations and sending you updates on your booking.
Marketing purposes: We may use your personal information to send you promotional materials and marketing communications.
Customer support: We may use your personal information to respond to your inquiries, complaints or requests.
Analytics and improving our services: We may use your personal information to conduct research and analysis on our website and services to improve our business.
Compliance with laws and regulations: We may use your personal information to comply with applicable laws and regulations.
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use various security technologies and procedures to safeguard your information from unauthorized access, use, or disclosure.
Disclosure of personal information
We may disclose your personal information to third parties in the following circumstances:
Service providers: We may share your personal information with service providers who help us with our business operations.
Legal requirements: We may disclose your personal information if we are required to do so by law, such as in response to a court order or subpoena.
Business transfers: If we sell or transfer all or a portion of our business or assets, we may disclose your personal information to the buyer or transferee.
We use cookies on our website to help us improve your experience on our site. Cookies are small text files that are stored on your device when you visit our website. You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies.
You have the right to access, correct, and delete your personal information that we hold. You can also object to the processing of your personal information, withdraw your consent, and request a copy of your personal information.
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on our website.
If you have any questions about this privacy policy, please contact us at info@mycretavilla.gr.
